Return & Refund policy

Last Updated: July 21, 2026

Thank you for shopping with us. We are committed to delivering freshly prepared, high-quality products. As our products are perishable, please read our Return & Refund Policy carefully before placing an order.

Returns

Due to the perishable nature of our products, we do not accept returns once an order has been delivered.

Please inspect your order immediately upon delivery. If you receive a damaged, incorrect, or defective product, contact our customer support team as soon as possible so we can review the issue.

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or you receive the wrong product, please notify us within 2 hours of delivery.

To help us investigate, please provide:

  • Your order number

  • Clear photographs of the product and packaging

  • A brief description of the issue

Once your request is verified, we may, at our sole discretion:

  • Arrange a replacement, or

  • Issue a full or partial refund to the original payment method.

Refund Eligibility

Refunds may be approved only in the following situations:

  • The wrong product was delivered.

  • The product was significantly damaged during delivery.

  • The product was spoiled or unfit for consumption upon delivery.

  • Your order was cancelled by us due to product unavailability or operational reasons.

  • A duplicate payment was successfully charged.

Refunds will not be issued for:

  • Change of mind after placing the order.

  • Minor variations in decoration, colour, or design that naturally occur with handcrafted products.

  • Incorrect delivery information provided by the customer.

  • Failed deliveries due to recipient unavailability.

  • Products that have been consumed, partially consumed, or improperly stored after delivery.

  • Delays caused by factors beyond our reasonable control, including weather, traffic, public holidays, or other unforeseen events.

Order Cancellations

Orders may be cancelled only before preparation has begun.

Customized, personalised, and made-to-order products cannot be cancelled or refunded once production has started.

If an eligible cancellation is approved, the refund will be processed to the original payment method.

Refund Processing

Approved refunds are generally processed within 5–7 business days. The time taken for the amount to reflect in your account depends on your bank or payment provider.

Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with an order, please contact our customer support team through the contact details available on our website. We are happy to assist you.